Delivery Information
UK DELIVERIES ONLY
LWDB LTD only deliver within the UK, to UK customers only. You will receive your item within 3-5 days from the day you purchase the watch. Please be advised this does not apply to weekends or bank holidays. You will be issued a tracking number from LWDB LTD and this will mean your delivery within be the next following day on receipt of the email sent.
DELIVERY ADDRESS – To the registered card address only
Special Delivery Signed for "Tracked" Recorded to the registered card address
All items signed for, tracked will be delivered within 24 hours of your issued tracking number that we will send to you, by email, phone or messenger (LWDB do not delivery on a Saturday). We will always send either pre 9am or pre1pm the following day except Saturdays. LWDB will always notify you of the delivery number for you to track. The delivery is signed on the Royal Mail system once we have sent the item out in which we will see each stage of the process.
If your item is signed for either at the property or at the Royal mail sort office, post office or centre then we deem the item to be received by you safely, as this is in line with the signature for collection, and proof of ID will be required to collect the item.
Please be advised if you do not receive your item within 24 hours of the issued tracking number, then you must notify us LWDB either by phone 07903426057 or email: info@lwdb.co.uk
LWDB do not take responsibility for items not signed for, or collected after the 24 hours collection of a signed for receipt if the postal service shows that the item has been received or collected or with proof of ID.
Items signed for at the Customers Address or collected from the post office will be deemed delivered. If you have not notified us within 24 hours that collection has not been delivered then we not be able to help you further as we would have been notified by Royal Mail online system, that the parcel had been either signed for at the address, or signed for with proof of ID at the post office.
If an item has been signed for, or collected at the post office by the customer, then the claim process will be with Royal Mail and not LWDB. We will of course help with any information that is required in order to help you.
Please note you must contact the police immediately for a claim number, for the item that has been signed for or collected which you Claim is not signed by you or received by you. This is a Crime and needs to be reported.
PROCESS FOR NON RECEVIEVD ITEMS WITHIN 24 HOURS TRACKED AND SIGNED FOR
1. CONTACT LWDB IMMEDIATLEY - WITHIN 24 HOURS AS YOU WOULD BE NOTIFIED OF THE DELIVERY NUMBER PRIOR BY LWDB VIA TEXT, EMAIL OR OTHER
2. CHECK TRACKING DETAILS WITH ROYAL MAIL AND LWDB TO CONFIRM CORRECT
3. CONTACT POLICE - SCAMS, FRAUD CLAIMS WILL BE REPORTED AND CRIMINAL PROCEEDINGS TAKEN AGAINST YOU
4. IF AN ITEM IS SIGNED FOR OR COLLECTED WITH ID AND SIGNATURE AT ROYAL MAIL, YOU MUST TAKE YOUR CLAIM UP WITH ROYAL MAIL THROUGH THE RELEVANT CHANNELS AND NOT LWDB.
LWDB HOLD NO RESPONSABILITY FOR ITEMS ONCE THEY HAVE BEEN SIGNED FOR COLLECTED WITH PROOF OF ID, THAT ARE NOT REPORTED WITHIN 24 HOURS. WE WILL AIM TO ASSIST YOU WHERE POSSIBLE.
ITEMS SENT TO LWDB SEALED PACKAGES - Tracked - Signed For within 24hours UK Only.
Please be advised if you have received a pre authorized LWDB package, you must follow the following steps as not to invalidate your claim with LWDB.
- You must notify LWDB of any scratches, marks, issues with the item before being sent to us. We do inspect all items sent to us within 48 hours.
- No items to be sent on a Friday to LWDB if using this service, any items sent on a Friday will be void.
- You must use Royal mail for this service to be warranted.
- It is your responsibility to ensure that your item is package correctly for safe transit to LWDB offices. If you fail to safely pack your item then LWDB will not be held liable for any damages once checked with 48 hours.
- You seal the Royal Mail secure bag and ensure that you sign the sealed envelope when sealing the bag. We then ask that you cover your signature on the sealed part of the Royal Mail bag as to ensure that we know the item has not been tampered with while in transit.
- You must ensure that the item is sent Pre 9am Signed for insured if requested by LWDB pending the value of the item. We may agree a Pre 1pm signed for on lower value items.
- You are responsible for paying the insurance, Tracked and signed for service with Royal mail and keeping hold of the original receipt.
- You must inform LWDB of the tracking Number after you have sent the item, you must keep the original Royal Mail receipt, if you lose the receipt then any agreement with LWDB will be VOID.
- LWDB will notify you of a return date for the item once we have booked the item in.
Please note, we do not take responsibility for any item sent in negligence to LWDB. If you have received an LWDB package then it is your responsibility to ensure the safe transit of the item you are sending. We will report or investigate any acts against, fraud or theft to the police.
PLEASE READ BELOW CAREFULLY. SENDING YOUR ITEM WILL MEAN YOU HAVE AGREED TO ALL OF THE TERMS AND CONDITIONS BELOW AND ABOVE.
If the Sale Item is picked up but fails to reach us for any reason, and such failure is known to us, or if the Sale Item arrives in a state which we determine to be damaged, we may conduct an investigation into such failure or into such damage. Such investigation may take up to 30 working days from the day on which such failure becomes known to us. In order to assist us in our investigation we may require certain information and documentation from you, including without derogating from the generality of the foregoing:
(i) a complete and accurate description of the Sale Item and how it was packaged, including materials and type of packaging;
(ii) a copy of the Royal Mail Tracking number and a copy of the Post Office Receipt confirming acceptance of the Royal Mail Special Delivery bag;
(iii) a signed declaration from you confirming that the Sale Item was legally owned by you;
(iv) a receipt, proof of purchase or proof of ownership of the Sale Item;
(v) a proof of your address (e.g., utility bill); and
(vi) a copy of your identity papers, which may include your driver’s license or passport.
A “working day” shall mean any day from Monday to Friday, excluding (i) national holidays in the United Kingdom and (ii) any other day on which the banks in the United Kingdom are closed.
If you require any further information then please either email or contact LWDB on the numbers provided to discuss......
LOST PACKAGES SENT BY LWDB
You must notify LWDB of any items not received within 24 hours once the item has been sent and we have notified you "Customer" of the tracking number. All items will be signed for pre 9am or 1pm next day following the receipt of the tracking number we send to you.
LWDB do not take responsibility once an item is received by the recipient. The Royal Mail signed for tracked "Special" will show a proof of postage and a stage tracking process of the item to the customer, who in term will sign for the item at the address destination as registered by the customer on checkout.
Please note if the item is not signed for, then a proof of ID and signature will be required when collecting from the post office or sort office. When parcels are not received at the address shown, Royal Mail will leave a "Notice Card" for you. The Notice card will tell you where the item will be held for collection, and what they require you to bring as proof of ID and signature to collect the item.
Due to COVID certain elements of Royal mail have changed and that you should check the Royal Mail website tracking system once the tracking number has been issued to you from LWDB LTD.
PLEASE BE ADVISED ONCE AN ITEM IS SIGNED FOR, OR PROOF OF ID IS SHOWN FOR COLLECTION AT THE LOCAL OFFICE OR AT HOME, ALL RESPOSABILITY IS BORNE TO YOU, NOT LWDB.