Returns
RETURNS & REFUNDS (Please Read Carefully)
All returns must be carried out from your registered online account at LWDB LTD online. This is the account you registered to purchase the watch or item.
A return address will be given for all returns to LWDB LTD. Under no circumstances are items sent to our head office address. You must follow the returns directions as listed on the “Returns” form page, which can be accessed through your online account.
We offer a 7-day money back guarantee in line with the below conditions within 24 hours;
· The item has arrived faulty or damage – This must be reported immediately to LWDB
· Item not as described on our website (This does not include special order items)
· There are defects with the items received
Returns for “unwanted items “Charges will apply”
· You have changed your mind and no longer want the item.
If you have changed your mind and no longer want the item, then we will charge a minimum 25% restocking fee. The watch or item must be returned within the 7 days in the same condition as it was received unworn and unused. If there is any damage on the item when you return this to LWDB LTD, then we will look to apply further charges. Postage back to LWDB LTD for unwanted items will also be subject to a return postage fee that is not included within the 25% restocking fee. The costs will be deducted from the final refund.
· LWDB LTD do not have to refund or accept any items after the 7 day period has expired. This will be at the discretion of LWDB LTD
Any damages once the watch is received will be brought to your attention by email and photos with any costs that may be applied above the 25% restocking fee, in order to put the item back to its original condition. LWDB LTD retain the right to refund the balance of any monies to either your credit or debit card or Bank Account. Any bank transfer refunds will require proof of bank name, sort code and account number for the registered purchaser with LWDB LTD.
Returning a Purchased item to LWDB LTD.
You must ensure that the package is clearly labelled, sealed, and boxed safely with all cards, Documents and receipts sent with the watch. (The watch needs to be protected within the box as to ensure the watch is not damaged in transit.
LWDB LTD
PO BOX 10894
Nottingham
NG2 9WS
REFUND
- All refunds will be made within 7 days of a returned item or watch to either the credit or debit card used or there bank account as a bank transfer.
- We can only refund to the named purchaser of the item
- The final refund made will be inline with the terms and conditions of LWDB LTD. This. maybe subject to a charge if you are in breach of the terms of conditions
UK DELIVERIES ONLY
LWDB LTD only deliver within the UK, to UK customers only. You will receive your item within 3-5 days from the day you purchase the watch. Please be advised this does not apply to weekends or bank holidays. You will be issued a tracking number from LWDB LTD and this will mean your delivery within be the next following day on receipt of the email sent.
DELIVERY ADDRESS – To the registered card address only
Special Delivery Signed for "Tracked" Recorded to the registered card address
All items signed for, tracked will be delivered within 24 hours of your issued tracking number that we will send to you, by email, phone or messenger (LWDB do not delivery on a Saturday). We will always send either pre 9am or pre1pm the following day except Saturdays. LWDB will always notify you of the delivery number for you to track. The delivery is signed on the Royal Mail system once we have sent the item out in which we will see each stage of the process.
If your item is signed for either at the property or at the Royal mail sort office, post office or centre then we deem the item to be received by you safely, as this is in line with the signature for collection, and proof of ID will be required to collect the item.
Please be advised if you do not receive your item within 24 hours of the issued tracking number, then you must notify us LWDB either by phone 07903426057 or email: info@lwdb.co.uk
LWDB do not take responsibility for items not signed for, or collected after the 24 hours collection of a signed for receipt if the postal service shows that the item has been received or collected or with proof of ID.
Items signed for at the Customers Address or collected from the post office will be deemed delivered. If you have not notified us within 24 hours that collection has not been delivered then we not be able to help you further as we would have been notified by Royal Mail online system, that the parcel had been either signed for at the address, or signed for with proof of ID at the post office.
If an item has been signed for, or collected at the post office by the customer, then the claim process will be with Royal Mail and not LWDB. We will of course help with any information that is required in order to help you.
Please note you must contact the police immediately for a claim number, for the item that has been signed for or collected which you Claim is not signed by you or received by you. This is a Crime and needs to be reported.